Orders processing times are separate from the shipping times showed on checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For orders under 49€: We offer free shipping worldwide
All orders are delivered within 2 to 6 business days (excluding weekends and holidays) after receiving your shipping confirmation email. You will receive another notification when your order has been delivered.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kompiled is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you have any further questions, please don't hesitate to contact us at email@example.com.